Vesternet Reviews

After buying several products, I had 1 compatability issue. I submitted an RMA request along with a request to substitue for an alternate product.
The return request did sit with Vesternet for a couple of days before I reached out for an update, they responded immediately, both manual email and automated emails. The pre-paid return postage was very welcome.
Upon delivery back to Vesternet (through postal tracking), another couple of days of waiting until I prompted again for an update and the responded immediately, both to my RMA being returned and the alternative product being shipped to me, all without filling in any further forms. They also included a refund on the difference in price to the products, I had not requested it, so this was also very welcomed.
I would say my experience was overall positive, it would be nice not needing the 2 prompts for progress, but the immdiate and no quarrels response makes up for it.

Date of experience: 08 December 2023

I bought a Sensative sensor strip that both Vesternet and Sensative describe as having a battery life of up to 10 years. It is a non-replacable battery. Product failed after only 4 years of infrequent use, informing me the battery suddenly lost capacity from 50% to 0% in a matter of just a few days. Vesternet refused to follow UK consumer law and repair, replace, or even offer a partial refund for the failed product. UK Consumer Rights Act 2015 states that products must be as described—this was clearly nothing close to the 10 year battery life that was sold to me. UK law also always requires the seller (not manufacturer) to offers 6 years of guarantee, which Vesternet refused to stand by. Do not buy from Vesternet because you will be on your own in case things go wrong.

Date of experience: 21 November 2023

Very helpful online chat support helped me through some odd questions that I had - even going back to their suppliers to confirm some stuff that I was asking rather than just giving me an easy half-answer. Was pleasantly impressed…

Hopefully the first of many future orders as I continue to build my setup at home.

Date of experience: 09 July 2021

I get almost all my z-wave equipment from Vesternet so when I needed a new z-wave socket for the christmas tree they were the obvious choice. Next day delivery was handy so we could get the lights on the tree as soon as possible and start feeling festive without the need to reach round to unplug or switch off plugs by hand. Plus having the lights automatically on in the morning starts a December day off perfectly!

Date of experience: 07 December 2021

Navigation on the website is easy, the products contain a lot of useful information, including links to the manuals so that you can confirm that it is fit for purpose before hand.
Delivery was quick and a reasonable price (I didn't reach the free shipment threshold but it is available)
Everything arrived nicely packed without any plastic which is always nice to see.
It is my go to place for z-wave devices :)

Date of experience: 12 February 2022

Vesternet always seems to come through with the goods and the service. It's become my go-to place for all things automation. If you have any technical questions they're happy to assist and I've found their advice to be spot on. Shipping has been quick and communication first rate.

Date of experience: 31 July 2021

I have dealt with Vesternet many times and never had a problem, even when I have had return something. They have a good range of products which are delivered in a timely manner. I have also found their support to be good especially with any queries I have raised. Certainly I will continue to use them and, based upon my experiences, recommend them to others.

Date of experience: 25 August 2021

Broad selection of items and great guides on what to get and why. Sales team was also helpful. Categorization of items is also very nice which allowed me to search in many different manners. Love the filter options.

Date of experience: 07 August 2021

Just bought a Zwave thermostat from Vesternet, my go-to supplier, after they were able to give me immediate and excellent advice. These guys are the business and I have used them for various projects over the last 5 years.

Date of experience: 20 October 2021

Amazing company with great guides and first class support! Everything you need for home or business automation. Exceeded expectations and wish I knew about it sooner!

Date of experience: 23 December 2021

It's when you need support that really shows up a vendor.
I needed support and the response was fast and accurate.
I'd received a faulty item.
No quibble, it was identified, returned free of charge and replaced the following day.
New item worked first time.
I'm a very happy customer.

Date of experience: 11 September 2021

Having included an aeotec bell in my order during a special promotion, but not researched all alternatives and possible problems with the link to my Homey hub, I wanted to return it for credit and come back to the issue later. Vesternet's response was fast and fully accommodating.
In the end I decided to keep the item as I can use it for other purposes even if there are problems integrating in my system (which there probably won't be, I now think)

Date of experience: 27 October 2021

Order placed easily, fast dispatch, item arrived exactly as described. What more can I say, a good retailer to buy your home automation tech from.

Date of experience: 28 October 2021

Why don't you ask for a review after you dispatch orders??

Order on 26th Nov still yet to be dispatched after a week but charged already. Not up to the usual service level. An email to confirm delay would be been courteous.

Update: thanks for reaching out David. I appreciate the email on the delay and expected delivery time frame.

Date of experience: 04 December 2021

Put a lot of orders into Vesternet always had a good experience. They on-line chat is very good, changing over to a e-mail response if they are busy.

Date of experience: 11 November 2021

Good website. Recently ordered a vesternet zigbee switch to replace a light switch, which was delivered within two days.
Great service and can recommend Vesternet.

Date of experience: 01 December 2021

Vesternet hosts reviews detailing the good and bad points about the products it sells, which is admirable.

The reviews often have a ton of useful information for someone setting up home automation.

Date of experience: 31 January 2022

Always get excellent service from Vesternet. Also very helpful for any tech related questions. You just know the products you buy will work as you intend

Date of experience: 05 July 2021

Excellent detail on product pages. Good promotions and knowledgeable articles/emails. Excellent one stop shop for all things home automation in the UK.

Date of experience: 12 July 2021

Nothing wrong with Vesternet themselves but, thanks to Brexit, an additional €25 had to be paid on Customs duty here in Ireland. Might be an idea to highlight this on the ordering page. Has made the device ordered considerably more expensive

Date of experience: 22 November 2021