VERVE Fitness Reviews

2,690  Excellent
TrustScore 5 out of 5

4.8

In the Fitness Equipment Store category

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Reviews4.8

2,690 total


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Rated 5 out of 5 stars

Amazing experience

Amazing experience, even though I place a wrong order, they were amazing at calling me and helping me through the process. I am shocked at the level of customer service as this is very rare these days. Craig was the human (not robot) that helped me and he was super patient and kind. Delivery was fast and product was great quality. Thank you

Date of experience: May 13, 2024

Reply from VERVE Fitness

Hi Gwen,
Thank you so much for your kind words. We’re thrilled to hear that you had an amazing experience with us. Our team always strives to provide the best service possible, and it’s wonderful to know that we were able to assist you effectively and patiently.
We’re especially proud of our human touch in customer service, and it’s great to hear that you appreciated it.
We’re also glad to know that you were satisfied with the speed of our delivery and the quality of our product. We always aim to exceed our customers’ expectations in all areas of our service.
Once again, thank you for your feedback Gwen. It means a lot to us and helps us to continually improve our service. We look forward to serving you again in the future.
Team VERVE


Rated 5 out of 5 stars

Super glad I bought the collars

Super glad I bought the collars. The fractional plates were a price driven impulse buy. I haven't used them yet and aren't certain how valuable they will be to me.

Date of experience: April 26, 2024

Reply from VERVE Fitness

Hi Pablo,
Thank you for your feedback! We’re thrilled to hear that you’re happy with the collars. Your satisfaction is our top priority.
As for the fractional plates, we understand that you haven’t had the chance to use them yet. They can be a great tool for making small but significant progress in your strength training. We encourage you to give them a try when you’re ready.
Stay Strong
Team VERVE


Rated 5 out of 5 stars

10/10

Nathan made the process very easy. Answered all questions / answered all phone calls. Products are always 10/10 quality with great versatility

Date of experience: May 11, 2024

Reply from VERVE Fitness

Hi Jake,
We're stoked to receive your 10/10 rating and to hear that we were able to provide you with excellent service. It's wonderful to know that our products meet your expectations in terms of quality and versatility.
Your feedback is invaluable to us as we strive to improve with each and every customer. We look forward to serving you again in the future.
Team VERVE 🙂


Rated 5 out of 5 stars

Excellent product and customer service

Really easy to order. Video gave an excellent description on the product and how to use. I visited the store and the team was help and really quick. The vest is well made.

Date of experience: May 11, 2024

Reply from VERVE Fitness

Hi Peter,
Thank you so much for your positive feedback and for taking the time to post this review. We’re thrilled to hear that you found our product to be excellent and our customer service to be commendable.
We’re glad that our video tutorials were helpful and that you found the ordering process to be straightforward. Our team strives to provide quick and efficient service, and your feedback affirms the hard work we put in every day.
Thank you once again for your kind words. We look forward to serving you again soon!
Team VERVE


Rated 5 out of 5 stars

The very best customer service

The very best customer service, everytime.
Nathan is an absolute pleasure to do business with and is a credit to the company.
The JMT franchise will only do business with Verve, 5 Stars from us thank you.
Jamie Milne

Date of experience: April 27, 2024

Reply from VERVE Fitness

Hi Jamie,
Thank you so much for your kind words and the 5-star review. We are thrilled to hear that you had a great experience with our customer service and that we were able to assist you effectively.
Your feedback is greatly appreciated and it motivates us to strive for excellence. We look forward to continuing our business with the JMT franchise and providing you with the very best service.
Once again, thank you for choosing VERVE.


Rated 5 out of 5 stars

Quality gear

Quality gear, easy to deal with and very responsive.

Date of experience: April 27, 2024

Reply from VERVE Fitness

Hi Anita,
We truly appreciate your positive review. We promise to treat our customers as top priority and it's great to see that we have achieved this with you.
Team VERVE


Rated 5 out of 5 stars

Friendly staff

Friendly staff, easy to order and great equipment, made well

Date of experience: May 13, 2024

Reply from VERVE Fitness

Thank you for your comments and review Chris. Your acknowledgment speaks volumes for our goal to offer the best products and service.
Team VERVE


Rated 5 out of 5 stars

Great Service

Dan from Verve reached out to me while I was placing my order and gave me a fantastic deal. Good to see loyalty rewarded

Date of experience: April 29, 2024

Reply from VERVE Fitness

Hi Peter,
Please know that we’re always here to assist you. Whether you’re placing another order or just have a question, don’t hesitate to reach out. We truly value your loyalty and look forward to serving you again in the future.
Team VERVE


Rated 5 out of 5 stars

What an amazing company to deal with.

What an amazing company to deal with.
Delivery was easy and super quick Purchased on Friday I had the Runner delivered on Monday and up and running by Tuesday. Assembly very easy took less than 20 minutes.

Date of experience: April 11, 2024

Reply from VERVE Fitness

Hi Gilian,
Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our company. Your feedback about the quick delivery and easy assembly of the Runner is greatly appreciated. We always strive to provide the best service to our customers. Enjoy your new Runner and please don’t hesitate to reach out if you need anything else.
Team VERVE


Rated 5 out of 5 stars

Great Proactive Service…

As a regular customer of Verve I love how proactive the staff are. They follow up and make the order and delivery process easy. Peter helped with my questions and organised everything seamlessly.
Ken, Activ8ME Fitness

Date of experience: April 11, 2024

Reply from VERVE Fitness

Hi Ken,
Thank you for your kind review and continued patronage.
We promise to continue to deliver the service you've come to expect.
Team VERVE.


Rated 5 out of 5 stars

Great products and service

I bought three kettle bells from Verve and I am very happy with the quality. They were also able to help with postage costs and delivery interstate was pretty quick. Definitely recommend Verve fitness.

Date of experience: March 31, 2024

Reply from VERVE Fitness

Hi Noni,
Thank you so much for your positive feedback and for recommending VERVE Fitness. We are thrilled to hear that you are happy with the quality of our kettle bells and that our service met your expectations.
We always strive to provide excellent customer service, and we’re glad that we could assist with the postage costs and ensure a quick delivery for you. Your satisfaction is our priority, and your review reaffirms the hard work we put in every day.
Thank you once again for your kind words. We look forward to serving you again in the future!
Team VERVE


Rated 5 out of 5 stars

Reliable

I chose Verve as their products are high quality and extremely reliable.

Date of experience: May 01, 2024

Reply from VERVE Fitness

Thank you very much for acknowledging the quality of our products Amy, we trust you'll have many solid training hours using the equipment.
Team VERVE


Rated 5 out of 5 stars

Nathan was super helpful with the sale…

Nathan was super helpful with the sale & offered Amazing shipping rates to my location in regional Victoria. I will 100% shop with Verve again.

Date of experience: April 15, 2024

Reply from VERVE Fitness

Hi Greg,
Thank you so much for your kind words. We’re thrilled to hear that you had a positive experience and that our shipping rates met your expectations. Your satisfaction is our top priority, and we’re delighted to know that you’ll be shopping with VERVE again. We look forward to serving you in the future!
Team VERVE 👍


Rated 5 out of 5 stars

Easy online shopping

Easy online shopping

Date of experience: May 13, 2024

Reply from VERVE Fitness

Thanks very much for your positive review Phil. User friendly is what is aim for. We're sure you'll enjoy your gear.
Team VERVE


Rated 5 out of 5 stars

Quick response

Quick response - simple answers.

Date of experience: May 08, 2024

Reply from VERVE Fitness

Thank you very much for your positive review Bassam. We hope you enjoy your purchase.
Team VERVE


Rated 1 out of 5 stars

Estimate for shipping way out.

Your shipping estimate was out by nearly $150. So the final price was stupid high.

Date of experience: April 24, 2024

Reply from VERVE Fitness

Hi Stuart,
We are truly sorry to hear about your experience with our shipping estimator on the product page. We understand that the discrepancy was unexpected. We value your feedback and are currently looking into any anomalies with our shipping calculator to ensure more accurate estimates in the future.
We would like to assure you that we are always here to assist with shipping issues and if we are alerted before the order was processed, we may have been able to help.
We understand that the final price seemed high due to the shipping cost. However, please note that shipping is based on volume, weight, and destination and is determined by the shipping company.
We hope dispite this, you enjoy using your purchase.
Team VERVE


Rated 5 out of 5 stars

The team at verve fitness have amazing…

The team at verve fitness have amazing products and amazing service. Every time I interact with them, it's clear they genuinely care about their products and the people using them.

Date of experience: March 26, 2024

Reply from VERVE Fitness

Absolutely, here's a different approach:

Hi Nathan,
We are wrapped to read your review! It's heartening to know that our dedication to delivering top-notch products and service is recognised and appreciated.
Your feedback is a testament to our team's pursuit of excellence.
We are grateful for your kind words and promise to continue providing the high-quality service you've come to expect from us.
Team VERVE


Rated 5 out of 5 stars

Love the service here

Love the service here. Great products with excellent customer support. My first stop for all fitness accessories. Even had a bench delivered all the way to Cairns.

Date of experience: March 26, 2024

Reply from VERVE Fitness

Hi Liz,
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying our products and customer service. It’s our pleasure to be your go-to for fitness accessories. We’re glad to hear that your bench reached you all the way in Cairns. We look forward to continuing to serve you in the future!
Team VERVE


Rated 5 out of 5 stars

Excellent service

Very prompt and friendly service

Date of experience: May 11, 2024

Reply from VERVE Fitness

Hi Jeff,
Thank you for your kind words.
We always strive to be better and to receive comments like this gives us the recognition that we are on the right track.
Stay strong
Team VERVE


Rated 5 out of 5 stars

Staff member Nathan

Nathan, promptly emailed me with an adjusted shipping cost and further discount on accessories saving hundreds of dollars on my original order. Great customer service.

Date of experience: April 21, 2024

Reply from VERVE Fitness

Hi Nicholas,
Thank you for taking the time to leave such a positive review. We’re thrilled to hear that you had a great experience with our customer service. We always strive to provide the best service to our customers, and it’s rewarding to know that we were able to help you save on your order. Your feedback is greatly appreciated and will be shared with the rest of our team.
We look forward to serving you again in the future.
Team VERVE