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We appreciate the opportunity to make this right and above all we appreciate you supporting a Veteran Owned American Small Business. Refunds available within 30 Days of Delivery Date for Un-Opened & Un-Used product less Shipping Costs (Delivery & Return). Store Credit available for Opened Product within 30 Days less 15% Restocking Fee & Shipping Costs (Delivery & Return). Exchanges available within 30 Days of Delivery Date. No Returns or Exchanges over 30 days of Delivery Date. help@mcarbo.com